planetHEMP Return and Exchange Policy
At planetHEMP, we’re proud to offer high-quality hemp athleisure wear made for people who move. As a small business, we carefully manage our inventory and production, so we kindly ask that customers review the following return and exchange terms before making a purchase.
Returns:
Due to the nature of our small-batch operation, we only accept returns under the following conditions:
Defective Items: If you receive an item with a clear defect (such as a rip, hole, or sewing flaw), you may request a return within 14 days of receiving your order.
To begin a return for a defective item, please email clothing@planetHEMP.cool with your order number, a description of the issue, and clear photos of the defect.
Once approved, we’ll send you a prepaid return label and process your refund to the original payment method within 7–10 business days of receiving the returned item.
Exchanges (Size Only):
We understand that sizing can be tricky! We offer one free size exchange per item, subject to inventory availability.
To request an exchange:
Email clothing@planetHEMP.cool within 14 days of receiving your item.
Include your order number and the size you’d like instead.
We'll provide return instructions and ship your new size at no cost to you. (Additional exchanges may incur shipping fees.)
Non-Returnable Items:
Items that have been worn, washed, or altered
Items without original tags
Final sale items
Items returned after 14 days
Non-defective items that are not eligible for exchange
Need Help?
We’re here to make sure you’re happy with your gear. For questions about sizing or product details before ordering, reach out anytime at clothing@planetHEMP.cool — we’re happy to help!